Privacy Policy

iSeeWell ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our website and services to book eye exams with optometry clinics. By using iSeeWell, you agree to the practices described in this policy.

Information you provide: When you book an appointment, we collect your name, email address, phone number, and the reason for your visit. We may also collect additional details you choose to provide, such as insurance information or special requests.

Automatically collected information: When you visit our website, we may collect your IP address, browser type, device type, and pages visited. We use this to improve our services, analyze usage patterns, and ensure security.

Location data: When you search for clinics, we may use your location (with your permission) to show nearby optometry practices. You can also enter a location manually.

We use your information to: facilitate and confirm your appointments; communicate with you and the clinic about your booking; send reminders and confirmations; improve our platform and user experience; prevent fraud and ensure security; comply with legal obligations; and, with your consent, send marketing communications.

We do not sell your personal information to third parties for marketing purposes.

We share your booking information with the optometry clinic you select so they can provide your appointment. We may share data with service providers who help us operate our platform (e.g., hosting, analytics) under strict confidentiality agreements. We may disclose information if required by law, to protect our rights, or in connection with a merger or acquisition.

We retain your booking and account information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to applicable law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to or restrict certain processing; data portability; and withdraw consent where processing is based on consent. To exercise these rights, contact us using the information below.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

For privacy-related questions, to exercise your rights, or to report a concern, please contact us through our website or the contact information provided in the footer. We will respond to your request within a reasonable timeframe.