Frequently Asked Questions
Find answers to common questions about booking eye exams and using iSeeWell.
Booking & Appointments
First, enter your location and choose your preferred appointment date and time. Next, browse nearby optometry clinics with real-time availability and select the one that works best for you. Finally, complete a quick 30-second booking form with your contact information. You'll receive confirmation promptly.
Yes, iSeeWell is completely free for patients. There are no booking fees or hidden charges. You pay the clinic directly for your eye exam, and most clinics accept direct insurance billing, making the process simple and convenient.
To cancel or reschedule your appointment, please contact the clinic directly. Their phone number and contact details are available on their iSeeWell clinic page. Since cancellation policies may vary by clinic, it's best to reach out as soon as you know you need to make a change.
Some clinics also enable iSeeWell's self-rescheduling feature. If available, you can use the reschedule button in your confirmation or reminder email to select a new date and time based on the clinic's real-time availability.
Please note that this feature is optional and may not be enabled by all clinics.
Availability varies by clinic. Some offer same-day or next-day appointments, while others may have availability weeks or even months in advance. Use our search tool to view real-time openings and find a time that works best for you.
No, you do not need to create an account to book an appointment. You can complete your booking without signing up. Simply select your preferred date and time, then provide your name, email, and phone number in the booking form to confirm your appointment.
Coverage & Clinics
We currently focus on optometry clinics across Ontario. We're actively adding new clinics and expanding to more regions. Use our search to see clinics near you.
We work with licensed optometry practices and verify their core practice information when they join iSeeWell. The details shown on each clinic's profile, including hours, accepted insurance, services, and contact information are based on the information provided by the clinic.
Availability and specific details may vary by clinic, but we strive to display as much accurate and up-to-date information as possible to help you make an informed decision.
Some clinics choose to display their eye exam pricing on their profile. When available, we show publicly available information and details that the clinic provides for the general public to help you compare options.
Pricing may vary depending on the clinic and the type of exam. For the most accurate and up-to-date pricing information, we recommend contacting the clinic directly.
Clinics list the insurance plans they accept on their profile. Coverage and reimbursement depend on your plan. We recommend confirming with the clinic and your insurer before your appointment.
For Clinics
To join iSeeWell, click the "List Your Clinic" button in the header or use the listing form in the website footer to submit your clinic information. Our team will review your submission and contact you to complete the listing process.
If your clinic is already listed, you can use the "Claim Clinic" button on your clinic's profile page and fill out the form. We'll review your request and reach out to verify ownership.
For more details, please visit our Partnership page.
Yes, listing your clinic on iSeeWell is free. However, we're more than just a directory platform. iSeeWell helps clinics increase visibility, attract more patients, and improve workflow efficiency.
We provide a dedicated Clinic Portal, accessible via any web browser, as well as the iSeeWell for Clinics app available on Android and iOS.
To access advanced features and patient acquisition tools, we offer two flexible pricing options:
- Pay-Per-Lead Plan - You only pay for the qualified patient leads you receive.
- Fixed Monthly Plan - A predictable monthly fee that includes patient leads.
For added protection, if you are on the Pay-Per-Lead plan and your total lead charges reach the equivalent of the Fixed Monthly Plan price, your billing will automatically cap at that fixed amount for the month. This ensures you never pay more than the monthly plan rate.
Our pricing is designed to provide flexibility, transparency, and cost control as your clinic grows.
Technical & Support
First, please check your spam or junk folder for the confirmation email. If you still can't find it, contact the clinic directly to confirm your appointment. You can find their phone number and contact details on their iSeeWell clinic profile page.
Try refreshing the page or using a different browser. If the issue persists, please contact us at support@iseewell.com with a brief description of the problem, and our team will be happy to assist you.
To update your booking details, please contact the clinic directly. The clinic manages the appointment schedule and can make any necessary changes on their end quickly and accurately.
Still have questions?
Can't find what you're looking for? Our team is here to help.