Frequently Asked Questions

Find answers to common questions about booking eye exams, using iSeeWell, and our services. Can't find what you need? Contact us through our website.

Booking & Appointments

How do I book an eye exam?: Enter your location on the homepage, select your preferred date and time of day, browse available clinics, choose a time slot, and complete the booking form with your contact information and reason for visit. You'll receive an instant confirmation once your appointment is confirmed.
Is iSeeWell free to use?: Yes, booking through iSeeWell is free for patients. You pay the clinic directly for your eye exam. We do not charge booking fees or hidden costs.
Can I cancel or reschedule my appointment?: Please contact the clinic directly to cancel or reschedule. Their phone number and contact details are on their profile page. Many clinics have their own cancellation policies, so it's best to reach out as soon as you know you need to change your appointment.
How far in advance can I book?: Availability varies by clinic. Some offer same-day or next-day slots; others may have openings weeks in advance. Use our search to see what's available for your preferred date.
Do I need to create an account to book?: For most bookings, you can complete your appointment without creating an account. You'll provide your name, email, and phone as part of the booking form. Clinics may ask you to sign in if you use their portal for follow-up care.

Which areas does iSeeWell cover?: We currently focus on optometry clinics across Ontario. We're actively adding new clinics and expanding to more regions. Use our search to see clinics near you.
How are clinics verified?: We work with licensed optometry practices. When clinics join iSeeWell, we verify their practice information. You can view clinic details, hours, accepted insurance, and contact information on each clinic's profile.
Does iSeeWell show exam costs?: Many clinics display their eye exam costs on their profile. When available, we show this information to help you compare options. Costs may vary by clinic and type of exam. Contact the clinic directly for specific pricing questions.
What if my insurance is accepted?: Clinics list the insurance plans they accept on their profile. Coverage and reimbursement depend on your plan. We recommend confirming with the clinic and your insurer before your appointment.

How can my clinic join iSeeWell?: Use the "List Your Optometry Store" button in our footer to submit your clinic. We'll review your information and reach out to complete your listing. See our Partnership page for more details.
Is there a fee for clinics to list?: We offer flexible partnership terms. Contact us through the listing form to learn about current options for your practice.

I didn't receive a confirmation. What should I do?: Check your spam or junk folder first. If you still don't see it, contact the clinic directly to confirm your appointment. You can find their contact details on their profile page.
The website isn't working correctly. How do I get help?: Try refreshing the page or using a different browser. If the issue persists, contact us through our website with a description of the problem and we'll assist you.
How do I update or correct my booking information?: Contact the clinic directly to update your details. They manage the appointment and can make changes on their end.

Have more questions? Contact us through our website.