Frequently Asked Questions
Find answers to common questions about booking eye exams and using iSeeWell.
Booking & Appointments
Enter your location and choose a preferred date and time. Browse nearby optometry clinics with real-time availability, then complete a short form with your contact details. The clinic confirms the appointment.
Yes, iSeeWell is completely free for patients. There are no booking fees or hidden charges. You pay the clinic directly for your eye exam. Confirm insurance coverage with the clinic before your visit.
To cancel or reschedule your appointment, please contact the clinic directly. Their phone number and contact details are available on their iSeeWell clinic page. Reach out as soon as you need to change your appointment.
Some clinics also enable iSeeWell's self-rescheduling feature. If available, you can use the reschedule button in your confirmation or reminder email to select a new date and time based on the clinic's real-time availability.
Please note that this feature is optional and may not be enabled by all clinics.
Availability varies by clinic. Some offer same-day or next-day appointments, while others may have availability weeks or even months in advance. Use our search tool to view real-time openings and find a time that works best for you.
No, you do not need to create an account to book an appointment. You can complete your booking without signing up. Simply select your preferred date and time, then provide your name, email, and phone number in the booking form to confirm your appointment.
Coverage & Clinics
We list optometry clinics across Canada and the United States. Use our search to see clinics near you.
We work with licensed optometry practices and verify their core practice information when they join iSeeWell. Hours, accepted insurance, services, and contact details on each profile come from the clinic.
Availability and other details can change. Confirm anything important with the clinic before your visit.
Some clinics display their eye exam price on their profile. When they do, we show it so you can compare options.
Prices can vary by clinic and exam type. For the current amount, contact the clinic.
Clinics list the insurance plans they accept on their profile. Coverage and reimbursement depend on your plan. We recommend confirming with the clinic and your insurer before your appointment.
For Clinics
Clinic pricing at a glance
Founding Clinic Rate. No per-request charges.
- How much does it cost?
- Founding Clinic Rate: $99 CAD per month per location. Rate locked for the first 12 months. No setup fee, no per-booking fees, no overage fees.
- What counts as a booking request?
- A patient submits an eye exam request with their contact details and preferred time. You review and confirm it in your portal.
- When am I charged?
- Listing is free. Your $99 CAD/month/location Founding Clinic Rate starts after onboarding when you go live. Rate locked for the first 12 months.
- What if the patient no-shows?
- No extra charge. Your monthly subscription covers unlimited booking requests. No-shows are managed in your schedule like any other appointment.
- What if we reject a request?
- No per-request fee. If you decline a request, you are not charged anything extra; it simply is not converted to an appointment.
- Can I cancel?
- Cancel anytime from your clinic portal or by contacting support. Billing stops at the end of your current billing period (no cancellation fees).
Click Become a Founding Clinic in the header or footer, then submit your clinic details. Our team reviews the submission and contacts you to finish listing.
If your clinic is already listed, use Claim clinic on the profile page. We review the request and verify ownership.
See the Partnership page for more detail.
Listing your clinic on iSeeWell is free. iSeeWell helps clinics reach patients already searching for eye exams and accept booking requests online.
We provide a dedicated Clinic Portal, accessible via any web browser, as well as the iSeeWell for Clinics app available on Android and iOS.
Listing is free. The Founding Clinic Rate is $99 CAD per month per location for online booking, notifications, and portal access. Rate locked for the first 12 months. No setup fee, no per-booking fees, cancel anytime.
No setup fee, no per-booking fees. No hidden fees. Cancel anytime.
Technical & Support
First, please check your spam or junk folder for the confirmation email. If you still can't find it, contact the clinic directly to confirm your appointment. You can find their phone number and contact details on their iSeeWell clinic profile page.
Try refreshing the page or using a different browser. If the issue continues, email support@iseewell.com with a short description and we will help.
Contact the clinic directly. The clinic manages the schedule and can update your booking details.
Still have questions?
If you did not find an answer, send us a message.