Cookie Policy

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners. Cookies can be "first-party" (set by us) or "third-party" (set by other services we integrate with).

Essential cookies: These are necessary for the website to function. They enable core features such as authentication, session management, and security. Without these cookies, you would not be able to log in, book appointments, or use key parts of our platform. These cookies do not require your consent under PIPEDA.

Functional cookies: These remember your preferences (e.g., your selected location or language) and improve your experience. They are not strictly essential but make the site more convenient to use. These require your consent.

Analytics cookies: When you consent to analytics cookies, we use Amplitude to collect aggregated, anonymized usage data (such as pages visited, referral source, browser type, and device type). Amplitude sets a device identifier cookie (AMP_*) to distinguish unique visitors without identifying you personally. We have configured Amplitude not to store your IP address. No personally identifiable information is sent. These cookies are only set after you give explicit consent and are removed when you withdraw consent.

The following table lists the specific cookies currently set by iSeeWell:

Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period (as listed in the table above) or until you delete them.

When you first visit our website, a cookie consent banner allows you to accept all cookies, accept essential cookies only, or customise your preferences. You can change your preferences at any time using the button below or the "Cookie Preferences" link in our website footer.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent you from using certain features, such as logging in or completing a booking.

Some cookies may be set by third-party services we integrate with (e.g., Google Maps for clinic locations). These services have their own privacy and cookie policies. We encourage you to review them if you have concerns. We do not control the cookies set by third-party services.

Under PIPEDA, we obtain your meaningful consent before setting non-essential cookies. Essential cookies that are strictly necessary for the operation of the website do not require consent. You may withdraw your consent for non-essential cookies at any time by updating your preferences. When you withdraw consent, we will stop setting the relevant cookies, though previously stored cookies may remain on your device until they expire or you delete them through your browser settings.

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the "Last updated" date. If we add new cookie categories, we will re-prompt for your consent.

For questions about our use of cookies, please contact us: